Even before we arrived in Zermatt, because of our initial communications with the concierge, we were confident that we were about to have a terrific vacation. He was exceptionally helpful and eager to accommodate all of our requests. The chalet itself is delightfully comfortable, incredibly clean and perfect for a ski vacation. We loved the location in Winkelmatten, which is a quiet area, with easy access to the gondola. And to top it off we had magnificent views of the Matterhorn. We have only the highest praises for our chef and house manager. Our experience at the chalet far exceeded our expectations. We spent our trip home, trying to figure out when we can return again. Bravo!